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Digitally Irresistible

Sep 28, 2023

Transforming CX with Customer Journeys That Inspire Loyalty   

This week we welcome Joseph Michelli, Ph.D., to the Digitally Irresistible podcast. Joseph is the founder and CEO of The Michelli Experience (TME), an award-winning author, and CX Hall of Fame inductee.   

As a certified CX professional, Joseph...

Sep 14, 2023

Breaking New Ground for the Early Success of iQor Colombia 

This week, we welcome Fabian Garcia to the Digitally Irresistible podcast. Fabian is senior director of operations and country lead of iQor Colombia. With 15 years of experience in contact center operations and a passion for the BPO industry, Fabian’s...