Preview Mode Links will not work in preview mode

Digitally Irresistible

Mastering Customer Experience with the Right Mix of Technology and Human Touch

Sep 28, 2023

Transforming CX with Customer Journeys That Inspire Loyalty  

This week we welcome Joseph Michelli, Ph.D., to the Digitally Irresistible podcast. Joseph is the founder and CEO of The Michelli Experience (TME), an award-winning author, and CX Hall of Fame inductee.

As a certified CX professional, Joseph...

iQor’s Nearshoring Success in Medellín, Colombia, Harnesses Talent and Culture

Sep 14, 2023

Breaking New Ground for the Early Success of iQor Colombia

This week, we welcome Fabian Garcia to the Digitally Irresistible podcast. Fabian is senior director of operations and country lead of iQor Colombia. With 15 years of experience in contact center operations and a passion for the BPO industry, Fabian’s...