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Digitally Irresistible

Nov 30, 2021

This week’s guest is Howard Tiersky, a Wall Street Journal best-selling author, founder, and CEO of FROM The Digital Transformation Agency. His latest book is Winning Digital Customers – The Antidote to Irrelevance.  IDG says that Howard is “One of The Top 10 Digital Transformation Influencers to Follow...


Nov 17, 2021

Today's featured guest is Tarn Shant, Senior Vice President, Transformation and Governance at iQor. Tarn leads a team of digital customer experience experts, engineers, and security analysts focused on building out the technology infrastructure by which iQor delivers outsourced customer services for our clients.

Tarn...


Nov 9, 2021

William Huggins, DBA, is Vice President Operations and Country Lead at iQor Trinidad. In this episode, we discuss his purpose-driven approach to leading the iQor team in Trinidad. William recently completed his Doctorate in Business Administration (DBA) with a concentration in customer experience. He explains how he is...


Nov 3, 2021

Loren Dennis is Senior Vice President of Operations at iQor in charge of special projects. One of Loren’s favorite projects he has spearheaded is iQor Qares. In this episode, he explains what it is and why iQor has invested significant resources into it. 

One of iQor’s core values is “always giving back.” In the...