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Digitally Irresistible

Feb 24, 2022

Relationship Building Boosts Employee Retention 

This week’s guest is Christian Smalls, iQor operations manager in Charleston, South Carolina. Christian oversees a team of about 100 full-time employees. Her management approach is driven by relationship building on all fronts. In this episode, we explore how she...

Feb 10, 2022

Mentoring and Hard Work Brings Career Growth for a Project Manager in HR

This week’s guest is Zion Joy Suvillaga, iQor project manager in human resources in Talisay City, Philippines. Since joining iQor without dedicated experience in human resources, Zion has grown her expertise and has been promoted several times....

Feb 3, 2022

Coaching and Analytics Improve the Customer Experience 

This week’s guest is Adaeze Nwamah, iQor operations manager in Richardson, Texas. Her team of about 60 employees began a client program with a customer service focus. With the team’s tremendous success creating meaningful experiences throughout the...