Feb 16, 2023
Customer Experience in a Deregulated Electricity Market
This week we welcome Katherine Wright to the Digitally Irresistible podcast. Katherine is co-founder and senior vice president of customer experience at Energy Texas, a retail electricity provider in the Electric Reliability Council of Texas (ERCOT)...
Feb 9, 2023
Teaching Brands to Master “How to Wow” in Customer Experience
This week, we welcome Adrian Swinscoe to the Digitally Irresistible podcast. Adrian is a prolific writer, blogger, podcaster, and the author of four books about customer experience.
Adrian works with companies looking for cost-effective ways to...