Jul 21, 2022
How Active Learning Improves Employee Engagement, Training, and Retention for Better CX
This week’s guest on the Digitally Irresistible podcast is John Kruper, senior vice president of global learning and development at iQor. John leads an award-winning team of trainers and coaches around the world who skillfully...
Jul 14, 2022
How a Customer-Centric Culture Improves the Employee Experience and Elevates CX
This week’s guest is Annette Franz, founder and CEO of CX Journey. She has 30 years of experience—on both the client and vendor sides—helping companies understand their employees and customers to drive retention,...