Preview Mode Links will not work in preview mode

Digitally Irresistible

Jul 21, 2022

How Active Learning Improves Employee Engagement, Training, and Retention for Better CX  

This week’s guest on the Digitally Irresistible podcast is John Kruper, senior vice president of global learning and development at iQor. John leads an award-winning team of trainers and coaches around the world who skillfully...

Jul 14, 2022

How a Customer-Centric Culture Improves the Employee Experience and Elevates CX 

This week’s guest is Annette Franz, founder and CEO of CX Journey. She has 30 years of experience—on both the client and vendor sides—helping companies understand their employees and customers to drive retention,...