Jun 30, 2022
Streamlining Contract Management Workflows Through Digital Transformation to Improve Ease, Efficiency, and Cost
This week’s guest is Jerry Levine, general counsel and chief evangelist at ContractPodAi. He both uses and celebrates the ContractPodAi technology platform that offers inside legal teams the ability to get...
Jun 23, 2022
How CX and Experience Marketing Create New Opportunities to Energize Brands and Delight Customers
This week’s guest is Kevin Tydlaska-Dziedzic, founder and CEO of BKN Creative. As a practitioner of experience marketing who works in sync with customer experience throughout the customer life cycle, Kevin leads...
Jun 16, 2022
How Design Thinking and Direct Observation of the Customer Experience Guides Companies to Better Meet Customer Needs
This week’s guest is Karen Hold, founder and CEO of Experience Labs. Karen is an expert practitioner and consultant in the field of design thinking. With her team at Experience Labs, Karen helps...
Jun 9, 2022
How These Three Pillars of CX Drive Profits When Leadership Is Proactive About Customer Experience
This week’s guest is Jeannie Walters, CEO and founder of Experience Investigators, a global customer experience consulting firm that helps companies improve loyalty and retention, employee engagement, and overall...
Jun 2, 2022
Data-Driven Current and Future State Assessments Optimize Customer Care Programs This week’s guest is Bhawna Singh, director of Internal Solutioning at iQor. Bhawna is an expert at studying structured and unstructured data to understand what it means in relation to particular problems that need solving. Through