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Digitally Irresistible

Dec 21, 2023

Unpacking Irresistible Customer Experiences in the Catalog and E-Commerce Industry 

This week we welcome Dave Richter to the Digitally Irresistible podcast. 

Dave is the vice president of operations at Silver Star Brands, a brand management company in the catalog and e-commerce industry that places exceptional

Nov 30, 2023

A Partnership Approach to Industry-Leading CX


This week we welcome Andy Traba and PJ Singh to the Digitally Irresistible podcast.


Andy and PJ both hold key leadership roles that have helped forge a triumphant business partnership between iQor and NICE CXone, a comprehensive end-to-end customer experience...

Nov 2, 2023

This week we welcome Denise Gabel to the Digitally Irresistible podcast.  

Denise is an international bestselling author, professional speaker, and mentor on the power of change. She is now recognized as the world’s first can-do-ologist who has made it her life’s work to inspire others to embrace a can-do mindset....

Oct 19, 2023

The Expert Tech Leadership Driving Digital Transformation for the Age of AI  

Welcome to the debut episode of CX Labs, a new installment of the Digitally Irresistible podcast where we cover the latest CX practices, including performance optimization, technology trends, employee experience, industry developments, and...

Oct 12, 2023

BPO Leadership Excellence in the Philippines  

This week, we welcome Liz Cabrera to the Digitally Irresistible podcast. Liz is a human resources manager supporting close to 2,000 employees in one of iQor’s sites in the Philippines.


Liz describes human resources as a multifaceted arena spanning hiring