Nov 30, 2023
A Partnership Approach to Industry-Leading CX
This week we welcome Andy Traba and PJ Singh to the Digitally Irresistible podcast.
Andy and PJ both hold key leadership roles that have helped forge a triumphant business partnership between iQor and NICE CXone, a comprehensive end-to-end customer experience...
Nov 2, 2023
This week we welcome Denise Gabel to the Digitally Irresistible podcast.
Denise is an international bestselling author, professional speaker, and mentor on the power of change. She is now recognized as the world’s first can-do-ologist who has made it her life’s work to inspire others to embrace a can-do mindset....
Oct 19, 2023
The Expert Tech Leadership Driving Digital Transformation for the Age of AI
Welcome to the debut episode of CX Labs, a new installment of the Digitally Irresistible podcast where we cover the latest CX practices, including performance optimization, technology trends, employee experience, industry developments, and...
Oct 12, 2023
BPO Leadership Excellence in the Philippines
This week, we welcome Liz Cabrera to the Digitally Irresistible podcast. Liz is a human resources manager supporting close to 2,000 employees in one of iQor’s sites in the Philippines.
Liz describes human resources as a multifaceted arena spanning hiring
Sep 28, 2023
Transforming CX with Customer Journeys That Inspire Loyalty
This week we welcome Joseph Michelli, Ph.D., to the Digitally Irresistible podcast. Joseph is the founder and CEO of The Michelli Experience (TME), an award-winning author, and CX Hall of Fame inductee.
As a certified CX professional, Joseph...