Dec 14, 2021
This week's guest is Ingrid Ceballos. Ingrid has an impressive 16-year career journey at iQor, personifying employee loyalty and the coaching culture that makes iQor a leading employer in the BPO industry. She began her career with iQor as a call center agent and progressed through different roles as a direct benefit...
Dec 8, 2021
This week's guest is Maribel De Leon, Sr. Director Customer Integration Team. Maribel has an extensive background in the BPO industry, most notably in project management, which is the heartbeat of a BPO business. She has been a project manager (PM) and now as the Sr. Director of the Customer Integration Team, she leads...
Nov 30, 2021
This week’s guest is Howard Tiersky, a Wall Street Journal best-selling author, founder, and CEO of FROM The Digital Transformation Agency. His latest book is Winning Digital Customers – The Antidote to Irrelevance. IDG says that Howard is “One of The Top 10 Digital Transformation Influencers to Follow...
Nov 17, 2021
Today's featured guest is Tarn Shant, Senior Vice President, Transformation and Governance at iQor. Tarn leads a team of digital customer experience experts, engineers, and security analysts focused on building out the technology infrastructure by which iQor delivers outsourced customer services for our clients.
Tarn...
Nov 9, 2021
William Huggins, DBA, is Vice President Operations and Country Lead at iQor Trinidad. In this episode, we discuss his purpose-driven approach to leading the iQor team in Trinidad. William recently completed his Doctorate in Business Administration (DBA) with a concentration in customer experience. He explains how he is...