Sep 28, 2023
Transforming CX with Customer Journeys That Inspire Loyalty
This week we welcome Joseph Michelli, Ph.D., to the Digitally Irresistible podcast. Joseph is the founder and CEO of The Michelli Experience (TME), an award-winning author, and CX Hall of Fame inductee.
As a certified CX professional, Joseph...
Sep 14, 2023
Breaking New Ground for the Early Success of iQor Colombia
This week, we welcome Fabian Garcia to the Digitally Irresistible podcast. Fabian is senior director of operations and country lead of iQor Colombia. With 15 years of experience in contact center operations and a passion for the BPO industry, Fabian’s...