Aug 13, 2024
A Veteran in Customer Experience Innovation
We welcome Mark Honeycutt to this week’s episode of the Digitally Irresistible podcast. Mark has enjoyed a distinguished career, marked by significant contributions to the fields of technology, retail, and service. With over 25 years of experience, he has built a...
Jul 11, 2024
Unveiling iQor India's Strategic Leadership in CX Innovation
In this episode of the Digitally Irresistible podcast, we are joined by Maneet Sehgal and Manish Parikh, leaders at iQor India who bring a wealth of expertise in operations and financial services.
With over two decades of experience, including 15...
Jun 20, 2024
Unveiling Accelerated Business Success by Unlocking AI Potential
We welcome Joe Buggy to this week’s episode of the Digitally Irresistible podcast. As an innovative executive leader with a rich background in operations, business development, and finance, with specialization in the BPO sector, Joe is renowned...
May 23, 2024
The Vital Role of Leadership in Customer Satisfaction
We welcome Daniel Burks to this week’s episode of the Digitally Irresistible podcast. As a retail management professional with over two decades of experience in elevating customer experience and service excellence, Daniel brings a perspective on...
May 2, 2024
Creating Onboarding Experiences That Empower New Hires
In this episode of iQor’s CX Labs Digitally Irresistible podcast, John Mercer, director of continuous improvement at iQor, delves into iQor’s Qoncierge program, which is dedicated to welcoming newly hired frontline employees. In this role, he supports...