Feb 15, 2024
A Former Frontline Agent’s Career Journey Contributes to a Powerful Active Learning Approach at iQor
In this episode of iQor’s CX Labs Digitally Irresistible podcast, Jason Miles, director of active learning design and development at iQor, sheds light on the transformative impact of active learning in training...
Jan 18, 2024
Accelerating Talent Acquisition in the Digital Frontier Through Outstanding Leadership
Welcome to a new episode of CX Labs, our installment of the Digitally Irresistible podcast that brings you the latest CX practices, industry developments, and technology insights to inspire new heights of customer service success
Dec 21, 2023
Unpacking Irresistible Customer Experiences in the Catalog and E-Commerce Industry
This week we welcome Dave Richter to the Digitally Irresistible podcast.
Dave is the vice president of operations at Silver Star Brands, a brand management company in the catalog and e-commerce industry that places exceptional
Nov 30, 2023
A Partnership Approach to Industry-Leading CX
This week we welcome Andy Traba and PJ Singh to the Digitally Irresistible podcast.
Andy and PJ both hold key leadership roles that have helped forge a triumphant business partnership between iQor and NICE CXone, a comprehensive end-to-end customer experience...
Nov 2, 2023
This week we welcome Denise Gabel to the Digitally Irresistible podcast.
Denise is an international bestselling author, professional speaker, and mentor on the power of change. She is now recognized as the world’s first can-do-ologist who has made it her life’s work to inspire others to embrace a can-do mindset....